1. Returns and Exchanges: We regret to inform you that we do not accept returns or exchanges on any items sold through our website. We kindly request that you carefully consider your purchase before placing an order.

2. Exceptional Cases: In extremely rare situations where a return must be made, we will assess the circumstances on a case-by-case basis. Please note that such exceptions are subject to the following conditions:

• Unopened Items: Only unopened items will be eligible for consideration for return. In cases where returns are accepted, the customer is responsible for both the initial shipping costs and the return shipping costs.
• Restocking Fee: In the event that a return is approved, a 10% restocking fee will apply. This fee will be deducted from the refund amount.
• Shipping Responsibility: In cases where returns are accepted, the customer is responsible for both the initial shipping costs and the return shipping costs.

3. Refund Process: Once we receive the returned item and inspect its condition, we will initiate the refund process. Please note that the refund will be issued for the product's cost minus the restocking fee and any shipping charges incurred.

1. Shipping Schedule: Our online store operates 24/7, and we ship Monday through Friday, excluding select holidays. Orders received for products without shipping restrictions on their respective product pages will be processed and shipped within 48 hours of purchase.
2. Customs Fees and Import Taxes: Please be aware that customers are solely responsible for any customs fees or import taxes imposed by their respective countries. These charges are separate from the product price and shipping fees at the time of purchase. We kindly advise our customers to familiarize themselves with their country's customs regulations and any associated costs prior to placing an order.
3. Order Processing and Shipment: We endeavor to process and ship orders promptly. In most cases, shipments will be made within 48 hours of purchase, excluding weekends and holidays. Please note that this processing time is an estimate and may vary depending on order volume and other factors.
4. Pre-Release and Non-Pre-Release Items: If an order contains both pre-release and non-pre-release items, the order will not be shipped until all items become available. To receive non-pre-release items promptly, we recommend placing separate orders for pre-release and non-pre-release items. This will ensure that non-pre-release items are shipped without delay.
5. Tracking and Delivery: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. Please note that delivery times may vary depending on the destination and shipping method selected. While we strive to provide accurate estimates, please be aware that unforeseen circumstances or factors beyond our control may occasionally impact delivery times.