1. Returns and Exchanges: We regret to inform you that we do not accept returns or exchanges on any items sold through our website. We kindly request that you carefully consider your purchase before placing an order.

2. Exceptional Cases: In extremely rare situations where a return must be made, we will assess the circumstances on a case-by-case basis. Please note that such exceptions are subject to the following conditions:

• Unopened Items: Only unopened items will be eligible for consideration for return. In cases where returns are accepted, the customer is responsible for both the initial shipping costs and the return shipping costs.
• Restocking Fee: In the event that a return is approved, a 10% restocking fee will apply. This fee will be deducted from the refund amount.
• Shipping Responsibility: In cases where returns are accepted, the customer is responsible for both the initial shipping costs and the return shipping costs.

3. Refund Process: Once we receive the returned item and inspect its condition, we will initiate the refund process. Please note that the refund will be issued for the product's cost minus the restocking fee and any shipping charges incurred.

1. Shipping Schedule: Our online store operates 24/7, and we ship Monday through Friday, excluding select holidays. Orders received for products without shipping restrictions on their respective product pages will be processed and shipped within 48 hours of purchase.
2. Customs Fees and Import Taxes: Please be aware that customers are solely responsible for any customs fees or import taxes imposed by their respective countries. These charges are separate from the product price and shipping fees at the time of purchase. We kindly advise our customers to familiarize themselves with their country's customs regulations and any associated costs prior to placing an order.
3. Order Processing and Shipment: We endeavor to process and ship orders promptly. In most cases, shipments will be made within 48 hours of purchase, excluding weekends and holidays. Please note that this processing time is an estimate and may vary depending on order volume and other factors.
4. Pre-Release and Non-Pre-Release Items: If an order contains both pre-release and non-pre-release items, the order will not be shipped until all items become available. To receive non-pre-release items promptly, we recommend placing separate orders for pre-release and non-pre-release items. This will ensure that non-pre-release items are shipped without delay.
5. Tracking and Delivery: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. Please note that delivery times may vary depending on the destination and shipping method selected. While we strive to provide accurate estimates, please be aware that unforeseen circumstances or factors beyond our control may occasionally impact delivery times.

Preorder Policy:

Thank you for choosing to shop with us. At Stomping Grounds, we strive to offer you an exceptional shopping experience, and we appreciate your continued support. To ensure transparency and clarity, please review an outline of our Preorder Policy below:

1. Preorder Sales: Please note that all preorder sales are FINAL. We kindly ask that you carefully consider your purchase before placing your order.

2. Order Alterations and Cancellations: Should you need to make any necessary alterations or cancel your preorder, please be aware that a 10% service fee may apply.

3. Price Increases: We understand that market prices may fluctuate after your preorder purchase. If the price of a preorder item increases after your purchase, rest assured that your order will be protected, and you will not be subject to any price increase. Your order will remain at the price it was when you made the purchase and THE PRICE WILL NOT INCREASE.

4. Price Decreases: While we strive to provide you with the best deals possible, we are unable to change the price of your preorder item to match any subsequent price reductions in the market. Please understand that WE DO NOT ALTER PREORDER PRICING, regardless of whether market pricing goes up or down.
   
   
5. Mixed Orders: If an order contains an item labeled as a preorder, that order will not be shipped until all items within that order have become available for processing. To receive your items promptly, we highly recommend placing preorders separately from other preorder items that share a different scheduled release date. It's also recommended to purchase preorders separately from items that have already been released. This will ensure that any items purchased are shipped without delay. If you would like to receive all of your items together in one package, please note that you will not see an update to tracking until the last remaining item within the order has reaching it's processing date. The processing date is typically reached sometime right before an items scheduled release date. The release dates for preorder items may be found on the respective product page of the preorder item under it's description.

At Stomping Grounds, your satisfaction is of utmost importance to us. We understand that our preorder policy may raise questions, and we genuinely appreciate your understanding and cooperation. If you have any questions or concerns, our dedicated team is always ready to assist you. Please do not hesitate to reach out to us for any assistance you may need.

Thank you for your trust and support.

Sincerely, Stomping Grounds